Health and Safety Policy
Health and safety is important at the centre as it could affect the well-being of all concerned, staff, students, parents and visitors. We aim to ensure that the centre is a safe and suitable environment. We believe that health and safety issues are the responsibility of all those who use the centre in any capacity. We therefore request that any issue that is thought could affect the health and safety of those in the centre is brought to the attention of the centre manager as soon as possible.
Electrical items:
- We will ensure that the plugs are correctly wired and properly plugged in.
- Regular checks will be made to ensure that the plugs, cables and connections remain in good condition.
- During usage, we encourage safe practices so items are used as directed by the manufacturer.
Hazardous Substances:
- Cleaning materials are kept out of reach, access is restricted unless observed by a member of staff.
- They are stored in the appropriate safety containers with the manufacturers warnings and advice.
Prevention of falls or slips:
- Any trip hazards should be reported to the centre manager.
- Staff are encouraged to clear up spills immediately.
- Trailing wires will be fastened securely.
- The mats and carpets will be checked regularly to ensure there is no curling or raised edges
- The centre has a fire procedure to be followed in case of such an emergency. There is an emergency exit sign to aid evacuation.
- There are fire extinguishers available to use on the fire if it safe to do so.
First Aid:
- The first aid kit is kept at reception with a sign indicating its location. It is checked regularly and re-stocked when required.
- We have several first aid trained employees allowing one to be on site at all times. The first aider will be responsible for calling an ambulance if required and informing parents or next of kin.
Basic Health Provision:
- Toilets are provided with sanitary provisions and they are cleaned regularly.
- The sinks have hot water and soap to encourage hand washing after using the toilet.
- The room temperature is monitored to ensure a comfortable environment.
- The centre is cleaned daily.
- There is adequate lighting provided, including natural light.
- There is natural ventilation from doors and windows.
Offsite at Break times:
- Student will be aloud to go offsite at break times if consent has been given by parents.
- Students must inform the manager when leaving and entering the property.
- The Centre operates as ‘open access’ and we are not responsible for children out of lesson timings.
First Aid Policy
The first aid policy at Care and Horizon is written in order to ensure that every student, member of staff and visitor will be well looked after in the event of an accident.
The first aid box is located at the reception, in the reception desk.
The centre director will:
- Ensure that insurance is up to date.
- Ensure that the first aid kit is always available and fully stocked.
- Ensure that a child who is sent to hospital by ambulance is either:
- Accompanied in the ambulance at the request of paramedics.
- Followed to a hospital by a member of staff to act in place of parents, if a parent cannot be contacted.
- Met at hospital by a relative.
- Keep a record of each student attended to, the nature of the injury and any treatment given, in the first aid book. The parent/carers will be informed of the injury and treatment given.
- Ensure that they always obtain the history relating to a student not feeling well, particularly in the case of headaches, to ensure that no injury has the student to feel unwell.
Equality and diversity
Care and Horizon is committed to providing an environment free from discrimination, bullying, harassment or victimisation, where all members of its community are treated with respect and dignity. It aims to create a culture of diversity within its community, providing a dynamic working and learning environment, where all members are valued for their contribution and individuality.
We have a genuine commitment to equality of opportunity for our staff and students, and are proud to employ a workforce that reflects the diverse community we serve. Care and Horizon is committed to creating an environment where diversity is celebrated and everyone is treated fairly. We will provide equality of opportunity and will not tolerate discrimination regardless of gender, disability, ethnic origin, religion or belief, sexual orientation, marital status, age, nationality, pregnancy or maternity.
Embedding equality and diversity is essential to developing an accessible and inclusive organisation, committed to advancing equality and diversity within our local community. Championing equality and diversity in all our activities, including staff employment and advancement, also forms part of our commitment to our strategic goals and social responsibility.
We believe that everyone at Care and Horizon has a duty to ensure equality and diversity legislation is followed and implemented. Recognising, embracing and valuing difference leads to improvements for all, including:
- A more vibrant staff and student population;
- A better working and studying environment
- Attracting and retaining the very best staff and students
- Improving the status of our centre
We are fully committed to both meeting and exceeding our obligations under current legislation. By doing more that what’s required by law, we at Care and Horizon want to build our reputation for equality and diversity to ensure we equip all our staff and students with the knowledge to sustain and enjoy a fully inclusive working environment.
Any cases of harassment, discrimination, bullying or victimisation will be taken very seriously by the centre. Any member of staff or students found guilty of unlawful discrimination or harassment will be subject to disciplinary action, including where appropriate, dismissal for gross misconduct. Any member of the public, visitor or service provider involved in discrimination or harassment, appropriate or serious action will be taken.
Staff, students or other parties who make a complaint of discrimination have the right to do so without fear of victimisation and the centre will make every effort to ensure victimisation does not occur and that any complaints are dealt with promptly and fairly.
Reviewed January 2023
Everyone who works here has a duty to safeguard and promote the welfare of students. If you have any suspicions that abuse may have occurred, contact the Centre Manager: Aiden Bayati. Make notes of what the student has said, do not ask leading questions as this may jeopardise any further investigations. When a student makes an allegation, be reassuring that you are listening and taking it seriously. The Centre Manager will contact the relevant person in the LA Social Services and will liaise with social services and take their advice on police involvement. Records regarding family contact details, child’s name and age are kept on premises, and must be kept up-to-date to facilitate contact. Written records will be kept of any concerns expressed regarding the students and will be shared with social workers in case further useful information regarding the student is available. Decisions not to seek further information and the reasons will also be recorded. Where suitable, speak to child and parents about making a referral. Agreement should be made with the social worker regarding what information should be shared with parents and child and who is responsible for this.
Child Safeguarding with the Centre
- All staff will have enhanced DBS checks to ensure their suitability to work with children.
- References will be taken up and qualifications asked for.
- Staff will be given clear guidelines to interact appropriately with the students.
- Staff work with groups of children at the Centre and should not be in the position of being alone with a child. In this situation physical contact should be kept to a minimum.
- Where children seek physical comfort, encourage hugging a soft toy or give themselves a hug
- Celebrate success by clapping, smiles, stickers, thumbs up gestures rather than hugs.
- If first aid is required contact parents/carers first then encourage child the child to apply the plaster or cold compress themselves. Record any first-aid given in the record folder.
- Alert the responsible first aider on site of the situation and allow them to handle it accordingly.
- Any situations that could be misinterpreted should be recorded and mentioned to the Centre Manager as soon as possible.
- If a member of staff is found to have broken these guidelines or a complaint is made by a child, parent or carer, an interview will be held with a written record being taken. Depending on the outcome of this interview, a warning, dismissal or extra training may result, with regards to the guidelines.
- Dismissal will be followed by a report to the police.
- The door is to be kept under watch during sessions to safeguarding students from strangers.
- Toilets have lockable doors and staff should be aware of which students are using these facilities.
- Students are to remain in the main area of the centre where they are supervised.
Complaints Procedure
At The Company, all complaints are taken seriously and followed up thoroughly to ensure we provide the best service possible. The set procedure is to be followed to investigate each case and find an appropriate outcome to resolve the issue and work towards making sure the issue does not arise again.
How to make your complaint
Complaints can be made in various ways. We request that it is done in the following methods to help us deal with the matter efficiently.
- A written letter handed in to the manager of the centre.
- Send an email to the following email address:
aiden.bayati@gotutors.com
- Call the centre to raise your issues on the following number:
0121 517 0677
Information to be provided
Please provide as much detail as you can to help us with our investigation. The following are a few details which will help:
- Say what the problem is.
- Say what outcome you are looking for.
- Provide information on any relevant communication on the subject, including for example: any correspondence reference number, or time/dates of conversations.
- Address a complaint to the person responsible, with the name of the person in question, if you have their name.
What we do next
We will reply in writing or by telephone within 28 days of receiving the complaint. If it is not possible to make a full detailed investigation in this time, we will give you an interim reply telling you what is being done to deal with your complaint. All complaints are taken seriously and fully investigated with the individual involved interviewed in regards to the instance. Upon the outcome of the investigation, a suitable disciplinary action is taken and the complaint will be fully informed on how we have dealt with the complaint. If you’re not happy with the way we have dealt with your concern, you can contact
Ofsted: 0300 123 1231
Harassment and Bullying Policy
Purpose:
To ensure a safe and respectful workplace, free from harassment and bullying, in line with the Equality Act 2010.
Policy:
Care and Horizon Ltd is committed to creating a positive working environment where everyone is treated with dignity and respect.
Key Points:
- Definitions:
- Harassment includes unwanted conduct related to a protected characteristic (e.g., race, gender, disability) that violates a person’s dignity or creates an intimidating, hostile, or offensive environment.
- Bullying involves behavior such as verbal abuse, intimidation, or malicious acts intended to undermine or humiliate. Examples include offensive jokes, physical intimidation, or cyberbullying.
- Zero Tolerance Statement: Harassment and bullying of any form will not be tolerated.
- Reporting: Employees are encouraged to report incidents to the Centre Manager using the contact details provided in the Complaints Procedure. All reports will remain confidential.
- Investigation and Resolution: A fair, impartial investigation will be conducted within 28 days, and appropriate actions, including disciplinary measures, will follow substantiated claims.
- Consequences: Disciplinary action, including dismissal, may be taken against those found guilty of harassment or bullying.
Data Protection and Confidentiality Policy
Purpose:
To ensure compliance with UK GDPR and the Data Protection Act 2018 and to protect the personal data of employees and customers.
Policy:
Care and Horizon Ltd is committed to safeguarding the confidentiality and integrity of all data it handles.
Key Points:
- Data Handling: Personal data must be stored securely, accessed only by authorized personnel, and shared only for legitimate purposes.
- Prohibited Actions: Unauthorized access, sharing, or misuse of data is strictly forbidden.
- Reporting Breaches: Any data breaches must be reported immediately to the Centre Manager using the contact details in the Complaints Procedure. A full investigation will be conducted within 72 hours.
- Employee Responsibilities: Staff must comply with data protection principles, including data minimisation and secure handling. Violations may result in disciplinary action.
Grievance Policy
Purpose:
To provide a clear and fair process for employees to raise workplace concerns or complaints.
Policy:
Care and Horizon Ltd values open communication and encourages employees to voice concerns through formal or informal channels.
Key Points:
- Procedure:
- Informal Stage: Discuss the issue directly with the Centre Manager or relevant supervisor.
- Formal Stage: Submit a written grievance to the Centre Manager using the contact details in the Complaints Procedure.
- Timelines: Acknowledge receipt within 3 days and resolve the grievance within 28 days.
- Employee Rights: Employees may be accompanied by a colleague or union representative during meetings.
Whistleblowing Policy
Purpose:
To encourage employees to report wrongdoing or policy violations without fear of retaliation.
Policy:
Care and Horizon Ltd is committed to addressing concerns about unethical behavior or misconduct promptly.
Key Points:
- Types of Concerns: Fraud, safety violations, harassment, or data breaches.
- Reporting: Use the contact details in the Complaints Procedure to report concerns anonymously if preferred.
- Protection: Employees reporting concerns in good faith will be protected from retaliation.
Third-Party Interaction and Shared Workplace Policy
Purpose:
To address issues arising from interactions with third-party staff in shared workplaces.
Policy:
Care and Horizon Ltd promotes a collaborative and safe working environment in shared settings.
Key Points:
- Incident Reporting: Concerns involving third-party staff should be reported to the Centre Manager using the contact details in the Complaints Procedure.
- Liaison Protocols: Complaints will be discussed with third-party employers to ensure resolution.
- Safe Environment: Regular assessments will ensure shared spaces remain safe and respectful.
Workplace Safeguarding Policy
Purpose:
To protect employees from harm, particularly in sensitive situations like harassment or abuse.
Policy:
Care and Horizon Ltd prioritises the safety and well-being of all employees and visitors.
Key Points:
- Risk Assessments: Regular evaluations of potential safeguarding issues.
- Immediate Measures: Temporary work adjustments may be made to protect employees during investigations.
- Reporting Concerns: Contact the Centre Manager using the contact details in the Complaints Procedure.
Anti-Retaliation Policy
Purpose:
To protect employees who report concerns or participate in investigations from retaliation.
Policy:
Care and Horizon Ltd strictly prohibits retaliation against employees who raise concerns in good faith.
Key Points:
- Examples of Retaliation: Demotions, unjustified disciplinary actions, or exclusion from workplace activities.
- Reporting Retaliation: Use the contact details in the Complaints Procedure to report concerns.
- Consequences: Retaliatory behavior will result in disciplinary action.
Investigation Policy
Purpose:
To outline a fair and transparent investigation process for complaints and allegations.
Policy:
Care and Horizon Ltd is committed to impartial and thorough investigations.
Key Points:
- Process: Complaints will be investigated within 30 days.
- Confidentiality: All parties involved will maintain confidentiality throughout the investigation.
- Reporting Channels: Complaints should be directed to the Centre Manager using the Complaints Procedure contact details.
Record-Keeping and Documentation Policy
Purpose:
To maintain accurate and secure records of complaints, investigations, and resolutions.
Policy:
Care and Horizon Ltd ensures all records are securely stored and accessible for audits or legal proceedings.
Key Points:
- Retention: Records will be kept securely for a minimum of six years.
- Accessibility: Only authorized personnel may access records.
- Reporting: For further details, contact the Centre Manager using the Complaints Procedure contact details.
